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Travel responsibly during corona

Because all seats in public transport may be used, passengers may experience certain departures as busier than currently desired. We do everything we can to make your trip as safe and comfortable as possible. We do this not only by complying with national rules, but also through additional measures such as phased embarkation and disembarkation, extra cleaning and plastic mudguards between the seats.

Travel responsibly during corona

Too busy? Choose a quieter travel time

Since 1 July 2020, all seats in public transport (including on ships) will be used again. Keeping a distance of 1.5 meters at all time is not possible and therefore wearing a mouth and nose mask is mandatory. Not comfortable traveling on a busy ship? Then choose a departure in the evening (to the island) or early in the morning (from the island) or a departure on Tuesday, Wednesday or Thursday.

 

Employees and passengers respect these rules

In our terminals, on our terrains and on board of the ships, rules apply to prevent the spread of the corona virus. Our employees work according to these rules. We expect our travelers to respect these rules as well. Read them carefully before you travel!

 

Hygiene measures

Mouth-nose masks compulsory from 13 years

 

Accessibility of the terminals

Our terminals are temporarily only accessible to ferry passengers. Also, fewer passengers than usual are allowed in the terminal, so that travelers can distance themselves from each other. Travel tip: do not arrive too early, keep your waiting time as short as possible and follow the instructions of our employees.

 

Catering and shop

As of Saturday 5 June, the buffets on board will be open to guests as a pick-up point. A number of additional safety requirements have been imposed on the opening, such as 1.5 meters distance in the queue. The presentation of the products is covered or packaged as much as possible.

The Grand Café Promenade will also be open again from Saturday according to the usual opening hours. We are happy that we will have more options to serve our guests.

 

More information about catering

 

Thank you in advance for your cooperation and understanding

We ask our travelers to adhere to the guidelines and house rules, just like our employees. By respecting the rules and thus each other's health and well-being, we ensure peace on board and everyone can enjoy a pleasant crossing.

Unfortunately, we cannot transport passengers who do not comply with the applicable rules. We are compelled and required to take action if you violate these.

 

More information

 

 

More information

Hygiene measures

Hygiene measures

  • If you have fever, cough or respiratory complaints stay at home until you are free from complaints for 24 hours;
  • Wash your hands thoroughly and regularly with soap;
  • Use paper towels to wipe your hands;
  • Use disinfectant gel regularly;
  • Cover your mouth and nose with your bent elbow when you cough or sneeze;
  • Maintain social distancing;
  • Do not shake hands;
  • Passengers go on board in phases, so in groups. As a result, embarkation and disembarkation takes a little longer than usual and ships may depart later than published;
  • Follow the instructions of our employees.
Face masks: mandatory for travelers aged 13 years and older

Face masks

  • Face masks are mandatory for travelers aged 13 years and older in all ferry terminals, on all terrains and during the entire journey on board (including on the outside deck). This means tight, non-medical mouth and nose protection, a tie or scarf is not sufficient. You provide a mouth mask yourself. No face mask = no access.
  • Splash masks (face shields) are only permitted for passengers who demonstrably cannot or are not allowed to wear a mouth-nose mask for medical reasons. They are also required to demonstrate their exceptional position:
    • by showing evidence that he / she is being treated by a doctor or healthcare organization, for example a referral letter or proof of an appointment with a doctor;
    • by a statement from a companion or relative why he / she cannot wear a mouth mask;
    • by showing a card showing that he / she is an exception;
    • by showing his / her medical aid or medicines.

 

No face mask for medical reasons?
Passengers who are unable to wear a face mask for medical reasons must wear a face shield and will be escorted to a separate room by the purser. This has been chosen because we are responsible for order and peace on board. Experience has taught us that if, in addition to passengers with mouth-nose masks, there are also passengers in the salon without protective measures, this creates confrontational situations and a lot of unrest among the travelers.

 

Unfortunately, we cannot transport passengers who do not wish to comply to the above instructions.

Catering and shop

Catering and shop

 

  • The Grand Café Promenade is open daily from 07:15 - 21:00, taking into account the applicable rules for catering;
  • The buffets on board are open to guests as a pick-up point. Additional safety requirements have been imposed on this, such as 1.5 meters distance in the queue;
  • It is not allowed on board to consume (brought along) alcoholic drinks;
  • On board all car ferries there is a coffee machine and a vending machine with sandwiches, sweets and soft drinks. You can pay contactless. Only the candy machine on the Willem de Vlamingh and Willem Barentsz is not contactless, here you can pay with coins.

 

Passengers can also bring their own food and drink to eat on board the ferry service.

 

No food and drinks allowed on board the fast ferry

It is not allowed to eat or drink on board the fast ferry. We have added this house rule to the hygiene measures that apply because passengers on the fast service are quite close together and because they do not wear a mouth mask while eating and drinking. Passengers who prefer to travel with the regular ferry (which does allow food and drink) can change their booking free of charge before departure.