Update measures Rederij Doeksen as a result of coronavirus

* Last update Wednesday 20th of May 2020, 06.00h *

 

It is expected that in week 21 the adjusted timetable can be booked on our website until June 30. Because it is currently very busy at our Contact Center, we kindly ask you not to contact us about this by telephone. Keep an eye on our website for current information.

 

Rederij Doeksen will keep you informed of the consequences of the corona virus with regular updates. The most important principle is that we put the health of our employees, passengers and other stakeholders first. We have been following the guidelines of National Institute for Public Health and the Environment and the government from the start.

 

Press conference May 6th 2020

During the cabinet's press conference on Wednesday 6 May, some relaxation of the corona measures was announced. We would like to inform you about the consequences this will have for our timetable and our services in the near future. We use the two periods as indicated by the government:

  1. Until Sunday May 31;
  2. Monday June 1 to Tuesday June 30.

 

Until Sunday May 31st

All applicable hygiene measures remain in force until May 31st. From May 20th to May 31st we sail a slightly more extensive timetable, with some of the sailing times also changing. We will also provide extra sailings during this period around Ascension and Pentecost. See below for the sailings. A number of important changes will take place from 1 June.

 

Timetable until Sunday May 31st

 

Terschelling

 

Ferry

 

Monday to Sunday

Terschelling – Harlingen               07.15 h, 12.30 h*, 17.40 h

Harlingen – Terschelling               09.55 h, 15.05 h*, 20.10 h

*) Doesn't sail on 26, 27 en 28 May

 

Fastferry

 

Friday May 29th

Terschelling – Harlingen               06.45 h, 08.20 h, 09.15 h, 11.45 h, 15.45 h, 16.55 h

Harlingen – Terschelling               08.00 h, 10.30 h, 13.00 h, 14.30 h, 18.10 h

 

These will be published on the website shortly and can be booked from then on.

 

 

Vlieland

 

Ferry

 

Monday to Sunday

Vlieland – Harlingen                       06.45 h, 11.45 h*, 16.45 h

Harlingen – Vlieland                       09.05 h, 14.05 h*, 19.05 h

*) Doesn't sail on 26, 27 en 28 May

 

Fastferry

 

Friday May 29th

Vlieland – Harlingen                          10.45 h, 13.20 h

Harlingen – Vlieland                          09.35 h, 12.05 h, 17.05 h

 

These will be published on the website shortly and can be booked from then on.

 

 

From June 1st

 

What will change for passengers from Monday June 1st?

  • Face masks are mandatory in all ferry terminals, on all terrains and on board. This means non-medical mouth and nose protection, so a tie or scarf is not sufficient. You provide your own mouth mask. No face mask = no access.
  • The capacity on board is increased from 30% to 40% of the regular capacity, so that there is sufficient space on board. In order to keep traveling and working safely, separating foil is hung on board, separated seats are offered and mandatory walking routes have been established. Follow these and all instructions from our employees.
  • We sail a “maximum achievable timetable”. That means as many departures as possible, spread throughout the day. Unfortunately, this means that we cannot properly connect to public transport for all sailings. Please keep this in mind when traveling by public transport.
  • Passengers go on board in phases, so in groups. As a result, embarkation and disembarkation takes a little longer than usual and ships may depart later than published.
  • Grand Café Promenade and De Parlevinker shop will be opened in compliance with the applicable guidelines. Whether the catering can be opened on board is not yet known.

 

When is the “maximum achievable timetable” known and bookable?

At the moment, we are working hard to realize all changes to the timetable. As soon as all this is finished, the timetable is published and all sailings can also be booked immediately. Keep an eye on our social media channels for this.

 

For how long do these measures and this timetable apply?

In any case, up to and including June 30th. What the timetable and our services will be from July 1st, depends strongly on the measures announced by the Cabinet by then.

 

Thank you in advance for your cooperation and understanding!

As a service provider, we make it possible for all passengers to adhere to the guidelines and we encourage this. We expect our passengers to act responsibly and respectfully for their own health and that of the other passengers. On behalf of all employees of Rederij Doeksen: thank you very much!

 

Financial situation Rederij Doeksen

As previously mentioned, we are in intensive consultation with the Ministry of Infrastructure and Water Management about the necessary support, so that the continuity of the ferry service can be guaranteed. On last Thursday April 23th, State Secretary S. van Veldhoven announced that we had been granted a loan of 3 million euros to help Rederij Doeksen fulfilling its obligations in the short term. The loan must be repaid in 2020.

 

There are constructive consultations on a generally applicable, adequate availability fee from the government for the entire public transport system, including the Wadden ferries. The National Public Transport Council, which also includes the Wadden ferries, has indicated that granting this adequate availability allowance is a condition for scaling up the timetable as of June 1st.

 

 

 

Maximum achievable timetable from June 1st to June 30th

 

Terschelling

 

Terschelling - Harlingen

Sunday and Monday           

06.45 h, 07.15 uur, 09.15 h, 11.45 h, 12.30 h, 15.45 h, 16.55 h, 17.40 h, 19.25 h

 

Tuesday through Thursday

06.45 h, 07.15 h, 09.15 h, 11.45 h, 12.30 h, 16.55 h, 17.40 h, 19.25 h

 

Friday and Saturday

06.45 h, 07.15 h, 08.20 h, 09.15 h, 11.45 h, 12.30 h, 15.45 h, 16.55 h, 17.40 h, 19.25 h

 

Underlined is fastferry

 

Harlingen - Terschelling

 

Sunday and Monday   

08.00 h, 09.55 h, 10.30 h, 13.00 h, 14.30 h, 15.05 h, 18.10 h, 19.30 h, 20.10 h, 20.40 h

 

Tuesday through Thursday

08.00 h, 09.55 h, 10.30 h, 13.00 h, 15.05 h, 18.10 h, 20.10 h, 20.40 h

 

Friday and Saturday

08.00 h, 09.55 h, 10.30 h, 13.00 h, 14.30 h, 15.05 h, 18.10 h, 20.10 h, 20.40 h

 

Underlined is fastferry

 

 

Vlieland

 

Vlieland - Harlingen

 

Sunday and Monday   

06.45 h, 10.45 h, 11.45 uur, 13.20 h, 16.45 h, 18.20 h

 

Tuesday through Thursday    

06.45 h, 11.45 h, 16.45 h

 

Friday and Saturday       

06.45 h, 10.45 h, 11.45 h, 13.20 h, 16.45 h

 

Underlined is fastferry

 

Harlingen - Vlieland

 

Sunday and Monday             

09.05 h, 12.05 h, 14.05 h, 17.05 h, 19.05 h

 

Tuesday through Thursday  

09.05 h, 14.05 h, 19.05 h

 

Friday and Saturday          

09.05 h, 09.35 h, 12.05 h, 14.05 h, 17.05 h, 19.05 h

 

Underlined is fastferry

 

 

Alterations free of charge

Passengers who have already made a booking can change it free of charge. This means that they can use that booking at a later time to be determined by themselves. The timetable for 2021 is yet to be determined. Once this timetable is published, it is possible to change your booking to a date of your choice in 2021. If you would like to use this possibility, please change your booking to a date at the end of 2020. If the timetable for 2021 is published, you can change your booking again to the preferred date in 2021. Please ensure that your booking doesn’t expire, because restitution after the sailing date is not possible. Log in at the website (Eng) / Einloggen (De) and change your booking in a few simple steps.

 

Measures

The following hygiene instructions and measures remain in effect, for both passengers and employees, to prevent the further spread of the coronavirus.

 

Hygiene measures

  • If you have fever, cough or respiratory complaints stay at home until you are free from complaints for 24 hours;
  • Wash your hands thoroughly and regularly with soap;
  • Use paper towels to wipe your hands;
  • Use disinfectant gel regularly;
  • Cover your mouth and nose with your bent elbow when you cough or sneeze;
  • Maintain social distancing;
  • Do not shake hands;
  • We follow the guideline from the National Institute for Public Health and the Environment to keep a minimal distance to each other of 1,5 meters. Please spread out on board and at the terminals. The maximum number of passengers we allow on our ships have been reduced to one third of the normal capacity to ensure the minimum space of 1,5 meters.
  • Face masks are mandatory in all ferry terminals, on all terrains and on board (from June 1st). This means non-medical mouth and nose protection, so a tie or scarf is not sufficient. You provide your own mouth mask. No face mask = no access.


Our employees avoid social contact in the workplace as much as possible

  • We currently do not accept cash. We ask our guests to pay by debit or credit card;
  • We ask you to hold your ticket yourself when scanning it at the gate. Our employees will no longer take the ticket from you;
  • At the check in gates and at the entrance of the ships there will be fewer employees to welcome you then normal;
  • Our employees will keep, as far as possible, a meter and a half away from the guests.

 

Extra cleaning

On board, at the offices and in the terminal buildings there will be extra cleaning. Soap and paper towels are provided.


Convenience store terminal Harlingen

Our convenience store the Parlevinker at the terminal in Harlingen is currently only open to passengers and will have limited opening hours. At the store you will find a variety of bottled drinks, packaged cakes, candy etc. The opening hours are daily from 08.00 - 20.15h.

 

Accessibility terminals

Due to the corona crisis, our terminals are temporarily only accessible to ferry passengers. Fewer passengers than usual are also allowed in the hall, so that travelers can distance themselves sufficiently. Please follow the instructions of our employees.

 

 

More information

Check the webiste of the National Institute for Public Health and the Environment.

 

Thank you for your cooperation and understanding.

 

Read this page in Dutch / Naar Nederlandse tekst